Answer the following questions:
Chapter 8, Page 218
#1 Identify a healthcare operating issue that could benefit from each of the analytical techniques:
Chapter 10, page 276 and 277
#1 What are the drivers of the healthcare industry’s focus on patient satisfaction and on employing resources in an effective manner?
#2 What are the differences between Lean and Six Sigma? The similarities?
Chapter 11, Page 319
#2 Which process improvement tool can have the most powerful impact,
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