Performance improvement MGT P3. Gap analysis and a root cause analysis.

This assignment builds on your initial work in Assignment 1 (CVS Health is a health care pharmaceutical provider)
where you developed a project description. Based on the scenario and using the description you created in Assignment 1, you have been contracted to continue your work and conduct a performance analysis that includes a gap and root cause analysis of the problem.

Conduct a gap analysis and a root cause analysis.

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1. Using pages 158-160 in your text as a guide, conduct a gap analysis identifying actual and desired performance, the gaps present and future, and prioritize the gaps according to their importance of addressing.


2. Choose a cause analysis tool (see page 167 your Module 4 Lesson or one of your own choosing) and analyze the causes of the performance gap using each of the five steps on pages 166-167 in your text. Include all tools used in your cause analysis process in your write up of this assignment. For example, if you use a survey, include the survey questions, if you use a fishbone diagram, include this.


3.structe as the following

Gap Analysis

Describe Actual Performance:

Describe Desired Performance:

Identify Gaps

Present gaps:

Future gaps:

Prioritize the gaps

Prioritize Performance gaps (in order of priority)

Cause Analysis

Describe your cause analysis tool (Include tool in Appendix)

Identify the driver or the cause of the performance

Classify the driver or cause by determining where it originates

Prioritize the drive or cause

Generate cause examples

Verify causes with another performance improvement colleague

Reflect on your learning:

Reflections on My Learning


1. What challenges did you experience in completing the assignment?


2. What new information or skills did you gain from this assignment?


3. How might you use this in the future?


4. Is there any additional information or thoughts you would like to share?

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