Quality Improvement Plan

Identify a service delivery or production process that you can observe in-person (COFFEE). Observe the process and see if you can identify changes that will improve the quality of outcomes. You are welcome to use the process that delivered the product or service you discussed as part of Assignment 1 or you may choose a new process. Make sure you choose a real process which you can observe and document in-person. I HAVE ATTACHED MY ASSIGNMENT for reference.

Once you have identified the process, write a short report that makes recommendations as to how the process can be changed to improve the quality of outcomes.

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ANSWER THE FOLLOWING QUESTIONS::
• Describe the existing process (include a process map)

• Identify problems with the existing process (that relate to quality) and try to identify causes of the problems

• Recommend process improvements and provide a rationale for the improvements chosen. Make sure you describe the improved process

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