Quality: Theory and Contemporary Organisations

Quality: Theory and Contemporary Organisations

 

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TASK

General task

Deming, Juran and Cosby are considered to be the main thinkers in the discipline of quality management. Your task is twofold:

1. Firstly, to select and critically evaluate the contribution of ONE of these theorists to the application of quality management practices in contemporary organizations with reference to an industry sector with which you are familiar (1500 words).

2. Then secondly, to apply the knowledge from your chosen theorist to identify the most pressing issues related to quality control in that industry sector (500 words).

Your 2000 word research report should include at least 10 academic sources of information, including your textbook and websites.

· Evans, J.R., & Lindsay, W.M. (2017) Managing for quality and performance excellence (10th ed.). Australia: South – Western, CENGAGE Learning

Make sure that you include academic journal articles particularly.

 

RATIONALE

This assessment task will assess the following learning outcome/s:

· be able to compare and contrast theories of Quality Management and innovation and evaluate their relevance for contemporary organisations

The aims of the assignment are:

· to provide you with an opportunity to demonstrate an understanding of the history, evolution, frameworks, philosophies, theory and/or tools of quality management as well the relevance of quality management to modern organisations

· to develop skills in presenting a balanced argument of theory and organisational practice to the reader

· to encourage in-depth research on a particular topic

· to develop and practice formal writing skills

 

MARKING CRITERIA AND STANDARDS

In assessing your research report, you will be expected to:

· demonstrate an understanding of the major concepts and theories in the field of quality management

· demonstrate appropriate research and referencing styles

· critically analyse the material under discussion, not just repeat what you have read; and

· present a research report written in an appropriate style and format.

Criterion

 

HD (85-100%)

 

D (75-84%)

 

General Descriptor

 

Outstanding or exceptional work in terms of originality, understanding, interpretation and presentation of ideas and arguments.

The student has consistently demonstrated very high levels of ability to synthesise concepts, principles and ideas of quality management.

 

Very high standard of work demonstrating understanding, interpretation and presentation of ideas and arguments.

The student has demonstrated the capability to synthesise concepts, principles and ideas presented within this subject.

 

Understanding

of Concepts of Quality Management Perspectives

 

 

 

Includes breadth/depth of knowledge, use of literature/evidence of research)

 

(5 Marks)

 

 

Assignment demonstrates excellent knowledge of major theoretical concepts.

 

Able to consider and expand on topics and issues in the broader disciplinary context.

 

Demonstrates breadth and depth of understanding and has insights and awareness of deeper more subtle aspects of the topic content.

 

Evidence of having researched/read more widely beyond the core materials.

 

 

Assignment demonstrates

excellent knowledge of major theoretical concepts.

 

Able to consider topics and issues in the broader disciplinary context.

 

Demonstrates breadth and depth of understanding and has insights and awareness of many of the deeper more subtle aspects of the topic content.

 

Evidence of having read beyond the core materials.

 

 

Articulation of arguments & analytical/evaluation skills/application of concepts

 

(10 Marks)

 

Provides strong, clearly articulated arguments with supporting evidence from literature and/or real-world examples. Evidence of originality and independent thought.

Has highly developed analytical skills and consistently demonstrates high levels of critical analysis.

Demonstrates the ability to reflect on conclusions and their implications.

Independently takes and critiques multiple perspectives and synthesises these to draw conclusions/form opinions.

 

Evidence of independent thought.

Has good analytical skills and is capable of good levels of critical analysis.

Able to justify conclusions and their implications.

Able to synthesise and draw conclusions from multiple perspectives.

 

Application of Concepts and Perspectives on Quality Management

 

(20 Marks)

 

Student can independently evaluate the applications and implementation of Quality Management to ‘real world’ examples accurately and is able to consider the full implications of this application.

Appropriate examples from contemporary organisations are included

 

Student can independently evaluate the applications and implementation of Quality management to ‘real world’ examples accurately and is able to consider some implications of this application.

Appropriate examples from contemporary organisations are included

 

Clarity of expression & presentation of ideas

 

(5 Marks)

 

Highly developed skills in expression and presentation of ideas.

Fluent writing style appropriate to assessment task/document type.

Appropriate referencing

Grammar and spelling are accurate.

 

Well-developed skills in expression and presentation of ideas.

Fluent writing style appropriate to assessment task/document type.

Appropriate referencing

Grammar and spelling are accurate.

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